Edith Banjo
About Edith Banjo
Edith Banjo is an Audit Senior at Nationwide Building Society, where she has worked since 2021. She has a background in customer experience and relationship management, with previous roles at Santander UK and expertise in risk management and compliance.
Work at Nationwide Building Society
Edith Banjo currently holds the position of Audit Senior at Nationwide Building Society, a role she has occupied since 2021. In this capacity, she applies her expertise in managing third-party relationships and ensuring compliance with risk management and controls. Prior to her current role, she worked as a Quality Assurance Analyst at the same institution from 2019 to 2021, where she focused on quality assurance processes.
Education and Expertise
Edith Banjo graduated from De Montfort University, where she studied Advertising and Public Relations from 2009 to 2010. She also holds a certification in Digital Communication and Media/Multimedia from The Institute of Direct and Digital Marketing, achieved in 2010. Since 2021, she has been studying Business Analysis at BCS, The Chartered Institute for IT. Her educational background supports her expertise in managing collections and recoveries within the financial services sector.
Background in Financial Services
Edith Banjo has extensive experience in the financial services industry. She worked at Santander UK for eight years, serving as a Customer Experience Manager from 2011 to 2019 and as a Relationship Manager for one year in 2018. Her roles involved handling complaint management and implementing change management strategies, which contributed to her understanding of customer relations and operational efficiency.
Skills in Research Methodologies
Edith possesses strong skills in both qualitative and quantitative research methodologies. This expertise enhances her ability to analyze data effectively and implement informed strategies in her roles within the financial services sector. Her research skills are integral to her work in audit and quality assurance.