Egzon Sojeva
About Egzon Sojeva
Egzon Sojeva is a Service Consultant at Nationwide Building Society, where he has worked since 2020. He has a background in customer service and business management, with previous roles at organizations such as Link Financial Outsourcing and IKEA Group.
Work at Nationwide Building Society
Currently, Egzon Sojeva serves as a Service Consultant (Secondment) at Nationwide Building Society, a position he has held since 2020. In this role, he manages approximately 50 calls daily as part of the telephony service. He engages with the bereavement team to assist members through third parties, power of attorney, and solicitors. Prior to this, he worked as a Member Representative from 2018 to 2020, where he contributed to member services for two years.
Previous Employment Experience
Egzon Sojeva has a diverse work history in customer service and account management. He worked at Link Financial Outsourcing as an Account Servicing Officer from 2016 to 2018. Before that, he was employed at IKEA Group as a Customer Relations Co-Worker from 2013 to 2014 and as a Coin Room Co-Worker from 2014 to 2016. Additionally, he served as a Data Gathering Administrator at Momenta Operations for seven months in 2016.
Education and Expertise
Egzon Sojeva holds a Bachelor of Arts (Hons) in Business Management with a focus on International Business from the University of Westminster, which he completed from 2011 to 2014. He further advanced his education by obtaining a Master of Science (MSc) in International Business and Politics from Queen Mary, University of London, in 2015. His academic background supports his expertise in business management and international trade.
Skills and Responsibilities
In his current role, Egzon Sojeva collaborates with various departments under time constraints to enhance the member journey at Nationwide Building Society. His responsibilities include handling a significant volume of calls and providing support to members in sensitive situations, demonstrating his capability in customer service and communication.