Elizabeth Jenkins
About Elizabeth Jenkins
Elizabeth Jenkins is a Senior Business Designer at Nationwide Building Society, where she has worked since 2020. She has a strong background in customer service and design thinking, with previous roles at English Heritage and Nationwide Building Society.
Work at Nationwide Building Society
Elizabeth Jenkins has been serving as a Senior Business Designer at Nationwide Building Society since 2020. In this role, she focuses on delivering comprehensive end-to-end solutions and utilizes Design Thinking principles to enhance HR and Reward change initiatives. Prior to her current position, she worked as a Business Analyst at Nationwide Building Society from 2015 to 2020, where she contributed to various projects aimed at improving customer experiences and internal processes.
Previous Experience at English Heritage
Elizabeth Jenkins held multiple roles at English Heritage from 1998 to 2011. She started as an Enquiry & Research Officer, where she worked for nine years in the National Monuments Record. Following this, she served as a Team Leader for four years. Her experience at English Heritage provided her with a strong foundation in customer service and project management.
Education and Expertise
Elizabeth Jenkins studied Archaeology & Ancient History at Cardiff University, where she achieved a 2:1 degree from 1994 to 1997. She furthered her education at the University of Oxford, completing a Postgraduate Diploma in Professional Archaeology from 1997 to 1998. Her academic background supports her expertise in customer service and process improvement.
Focus on Customer Journeys
Elizabeth Jenkins has a strong background in customer service, specifically focusing on improving customer journeys. Her work aims to streamline processes for employees and enhance internal recognition projects. This focus reflects her commitment to enhancing user experiences and operational efficiency within organizations.