Emily Potter
About Emily Potter
Emily Potter is a Case Owner at Nationwide Building Society, where she has worked since 2021. She has a diverse background in customer support and banking, with previous roles at Applied Driving Techniques and Inchcape Fleet Solutions.
Work at Nationwide Building Society
Emily Potter has been employed at Nationwide Building Society since 2021, currently holding the position of Case Owner. In this role, she works from home and is responsible for managing multiple projects simultaneously. Prior to her current position, she served as a Personal Banking Manager from 2020 to 2021 and as a Member Representative from 2019 to 2020. Throughout her tenure at Nationwide, she has been recognized for her ability to prioritize tasks effectively and promote the company positively.
Previous Employment History
Before joining Nationwide Building Society, Emily Potter worked at Applied Driving Techniques (Global Solutions) Ltd in various roles, including Licence Verification Coordinator and Customer Support Administrator. Her experience also includes a position as a Fleet Associate at Inchcape Fleet Solutions from 2018 to 2019. Additionally, she worked as an Administrator at learndirect Limited and as an Apprentice Customer Support Administrator at Applied Driving Techniques. This diverse background has equipped her with a range of skills applicable to her current role.
Education and Expertise
Emily Potter studied at Portchester Community School, where she focused on Physical Education and achieved her GCSE from 2009 to 2014. Her educational background has contributed to her analytical skills, enabling her to identify areas for improvement in customer service processes. She has applied her knowledge to propose new ideas that enhance efficiency within the banking sector.
Professional Skills and Contributions
Emily Potter is known for her strong analytical skills and ability to motivate team members. She has demonstrated effective collaboration to achieve team goals and has successfully managed multiple projects by prioritizing tasks to meet deadlines. Her contributions include proposing new ideas that led to improved processes and system enhancements, particularly in customer service within the banking industry.