Emma Calder
About Emma Calder
Emma Calder is a Member Relations Specialist at Nationwide Building Society, where she has worked since 2019. She has a background in customer service and complaint resolution, with previous roles at Sky and extensive experience in handling banking complaints.
Current Role at Nationwide Building Society
Emma Calder currently serves as a Member Relations Specialist at Nationwide Building Society, a position she has held since 2019. In this role, she is responsible for addressing member inquiries and resolving complaints related to personal loans and general banking services. Emma effectively manages challenges that arise with the financial ombudsman services, ensuring that member concerns are handled with care and professionalism. Her responsibilities include calculating compensation and making informed decisions based on personal investigations.
Previous Experience at Nationwide Building Society
Prior to her current role, Emma Calder worked as a Consultant at Nationwide Building Society for one year, from 2018 to 2019. In this position, she focused on providing support and guidance to members, addressing their banking needs and concerns. This experience laid the foundation for her current specialization in member relations, enhancing her skills in customer service and complaint resolution.
Experience at Sky
Emma Calder has a background in customer service from her time at Sky, where she worked in various roles. She began as a Customer Adviser from 2013 to 2015, followed by a position as an Operational Trainer from 2015 to 2018 in Dunfermline. During her tenure at Sky, she developed strong communication and training skills, which contributed to her expertise in handling customer complaints and inquiries.
Education and Qualifications
Emma Calder studied at Fife College from 2011 to 2012, where she gained foundational knowledge that supports her career in the banking and finance sector. Prior to that, she attended Queen Anne High School from 2006 to 2011, completing her secondary education. Her educational background has equipped her with the skills necessary for her roles in customer service and member relations.