Emma Houghton
About Emma Houghton
Emma Houghton is an IT Service Manager with extensive experience in IT support and service management. She has worked at Nationwide Building Society since 2016 and previously held various roles at Smiths News from 2006 to 2016.
Work at Nationwide Building Society
Emma Houghton has been employed at Nationwide Building Society since 2016, currently holding the position of IT Service Manager. In this role, she oversees IT service operations, ensuring the effective delivery of IT services to support the organization's objectives. Her responsibilities include managing service desk operations, implementing IT service management best practices, and collaborating with various teams to enhance service quality.
Previous Experience at Smiths News
Prior to her current role, Emma Houghton worked at Smiths News for a total of eight years in various IT management positions. She served as IT Support Manager from 2011 to 2013, focusing on SAP support, security, and service desk operations. Before that, she was the SAP Support & Service Desk Team Leader from 2006 to 2011, where she led a team to provide support for SAP systems. Following her role as IT Support Manager, she transitioned to IT Solutions Manager from 2013 to 2016, managing IT solutions and services.
Career Progression in IT Management
Emma Houghton has demonstrated significant career progression in IT management over the years. Starting as a Team Leader at Smiths News, she advanced to IT Support Manager and later to IT Solutions Manager. Her experience encompasses various aspects of IT service management, including team leadership, service delivery, and support for enterprise applications like SAP.
IT Service Management Expertise
With extensive experience in IT service management, Emma Houghton has developed a strong skill set in managing IT services and support operations. Her background includes a focus on security and service desk management, which are critical components in ensuring the reliability and efficiency of IT services within an organization. Emma's expertise contributes to the overall effectiveness of IT operations at Nationwide Building Society.