Emma Kilminster
About Emma Kilminster
Emma Kilminster is a Senior Change Manager at Nationwide Building Society, where she has worked since 2016. She has held various roles within the organization, including Customer and Employee Experience Manager, Process Improvement Leader, and Account Manager, contributing to her extensive experience in change management and operations.
Work at Nationwide Building Society
Emma Kilminster has held multiple positions at Nationwide Building Society, demonstrating a progressive career within the organization. She began her tenure as Call Centre Operations Manager from 2008 to 2010. Following this role, she served as Customer and Employee Experience Manager for one year from 2010 to 2011. Emma then transitioned to the role of Process Improvement Leader, where she worked for two years until 2013. From 2013 to 2016, she held the position of Account Manager. Since 2016, she has been serving as Senior Change Manager, contributing to various initiatives aimed at enhancing organizational effectiveness.
Education and Expertise
Emma Kilminster completed her education at Highworth Warneford School, where she studied from 1990 to 1995. This foundational education has supported her career in management and change leadership within the financial services sector. Her expertise encompasses customer experience management, process improvement, and change management, gained through her various roles at Nationwide Building Society.
Background
Emma Kilminster's career in the financial services industry began in 2008 at Nationwide Building Society. Over the years, she has developed a strong background in customer service and operational management. Her roles have spanned various aspects of the organization, allowing her to gain a comprehensive understanding of both customer and employee experiences.
Achievements
Throughout her career at Nationwide Building Society, Emma Kilminster has contributed to significant improvements in customer and employee experiences. Her roles have involved leading teams and implementing strategies that enhance operational efficiency. Emma's progression from Call Centre Operations Manager to Senior Change Manager reflects her commitment to driving positive change within the organization.