Emma Louise Cairns
About Emma Louise Cairns
Emma Louise Cairns is a Fraud Analyst at Nationwide Building Society, where she has worked since 2021. She has a diverse background in retail management and customer service, having held various positions at Ted Baker and Mint Velvet prior to her current role.
Work at Nationwide Building Society
Emma Louise Cairns currently serves as a Fraud Analyst at Nationwide Building Society, a position she has held since 2021. Prior to this role, she worked as a Contact Centre Senior Consultant for one year from 2020 to 2021. Her tenure at Nationwide has involved a focus on fraud analysis, leveraging her skills in loss prevention and commercial awareness.
Previous Experience in Retail Management
Emma has extensive experience in the retail sector, having worked at Ted Baker in various roles including Supervisor, Senior Sales Advisor, and Visual Merchandiser from 2015 to 2019. She also held positions at Mint Velvet as Deputy Manager and Acting Manager from 2019 to 2020. Her roles in retail have provided her with a strong foundation in customer service and management.
Education and Expertise
Emma studied at Cirencester College, achieving a Triple Distinction in Sports and Exercise from 2012 to 2014. She furthered her education at the University of Worcester, earning a Bachelor of Science in Sports Therapy in 2015. Her expertise includes loss prevention, commercial awareness, recruitment, and merchandising, particularly within the fashion retail sector.
Background in Customer Service
Emma's career began in customer service roles, including positions as Bar Staff at LONGS BAR SWINDON LTD and as a Hostess and Server at Best Parties Ever. These early experiences contributed to her strong customer service skills, which she later applied in her retail management roles.
Career Transition to Fraud Analysis
Emma transitioned from a career in fashion retail to fraud analysis, bringing her diverse background in customer service and management to her current role. This shift demonstrates her adaptability and ability to apply her skills in different sectors.