Emma Mansfield
About Emma Mansfield
Emma Mansfield serves as the Head of Operational Resilience at Nationwide Building Society, a position she has held since 2021. With over 20 years of experience in the banking sector, she has previously worked at Bank of Ireland in various roles, including Head of Operational Resilience and Senior Manager - Risk Assurance.
Work at Nationwide Building Society
Emma Mansfield serves as the Head of Operational Resilience at Nationwide Building Society. She has held this position since 2021, contributing to the organization's operational resilience strategies. Her role involves ensuring that the society meets its operational resilience goals and aligns with regulatory requirements.
Previous Experience at Bank of Ireland
Prior to her current role, Emma Mansfield worked at Bank of Ireland for several years in various capacities. She served as Head of Operational Resilience from 2019 to 2021, Senior Manager - Risk Assurance from 2012 to 2016, and held multiple positions including Monitoring Consultant, Audit Relationship Manager, Personal Financial Manager, and Investigations Manager. Her tenure at Bank of Ireland spanned over a decade, during which she gained extensive experience in risk management and operational assurance.
Education and Expertise
Emma Mansfield studied at the University of the West of England, where she earned a BA Hons in History from 1994 to 1997. She also holds professional qualifications, including MBCI from Bci and Cert CII, DipPFS from CII. With over 20 years of experience in the banking sector, she specializes in compliance, operational resilience, and risk management, focusing on aligning business needs with regulatory requirements.
Leadership and Team Development
Emma Mansfield demonstrates effective leadership in her roles, emphasizing the development of diverse and inclusive teams. She is responsible for delivering operational resilience and assurance for Bank of Ireland UK's primary and downstream outsourced partners. Her leadership approach is centered on managing various risks, including conduct, regulatory, customer, reputational, and operational risk.