Emma Quigley
About Emma Quigley
Emma Quigley is a Service Team Manager at Nationwide Building Society in Northampton, England, where she has worked since 2018. She leads a team of 20 banking and fraud consultants, focusing on coaching, performance management, and team development.
Work at Nationwide Building Society
Emma Quigley has been serving as a Service Team Manager at Nationwide Building Society since 2018. In this role, she is based in Northampton, England, and oversees a team of 20 banking and fraud consultants. Her responsibilities include conducting monthly coaching sessions and one-on-one meetings to enhance team performance. Prior to her current position, she worked as a Call Center Specialist for eight months and as a Contact Center Agent for four years, both roles contributing to her extensive experience within the organization.
Education and Expertise
Emma Quigley earned a Bachelor of Arts degree in Primary Education from Durham University, where she studied from 2008 to 2012. This educational background has equipped her with strong communication skills, which she applies in her current managerial role. Her expertise includes team leadership, performance management, and the implementation of operational changes within her team.
Background
Emma Quigley has a diverse background in customer service and team management. She began her career at Nationwide Building Society as a Contact Center Agent in 2013, progressing to a Call Center Specialist in 2017. Her experience in these roles laid the groundwork for her promotion to Service Team Manager in 2018, where she has continued to develop her leadership skills and contribute to the organization.
Achievements
In her role as Service Team Manager, Emma Quigley is responsible for managing team performance by analyzing performance metrics. She supports the growth and development of her team members by aligning their progress with the business ethos and vision of Nationwide Building Society. Her focus on coaching and communication has played a significant role in enhancing team effectiveness.