Emma Standerline Johnson
About Emma Standerline Johnson
Emma Standerline Johnson is a Lean Sigma Black Belt Change Lead at Nationwide Building Society, where she has worked since 2018. She has a strong background in management and process improvement, holding a Six Sigma Black Belt certification and extensive experience in various managerial roles.
Work at Nationwide Building Society
Emma Standerline Johnson has been employed at Nationwide Building Society since 2018 as a Lean Sigma Black Belt Change Lead. In this role, she specializes in improving contact center processes. Her work focuses on implementing Lean and Six Sigma methodologies to enhance efficiency and quality within the organization. She operates from the Swindon office in the United Kingdom.
Education and Expertise
Emma Standerline Johnson studied at Brockenhurst College, where she completed A Levels in Chemistry, Maths, and Economics from 1989 to 1991. She furthered her education at Bournemouth University, earning a Bachelor of Science (BSc) in Strategic Systems Management from 1991 to 1995. She holds a Six Sigma Black Belt certification, which signifies her advanced expertise in process improvement and quality management.
Professional Background
Emma Standerline Johnson has held various managerial positions throughout her career. Prior to her current role, she worked as a Service Delivery Manager at GradWeb from 2010 to 2013. She also served as a Call Centre Manager at Inkfish from 2003 to 2007 and as a Customer Services Manager at Paula Rosa Kitchens from 2008 to 2010. Additionally, she was the Installation Divisional Manager at B&Q for one year in 2007-2008.
Current Role at Spire Payments
Emma Standerline Johnson has been working at Spire Payments as an Operations Services Manager since 2013. In this role, she has accumulated over 11 years of experience in operations management, contributing to the efficiency and effectiveness of service delivery in Salisbury, United Kingdom.