Erin Morgan
About Erin Morgan
Erin Morgan is a Quality Coach at Nationwide Building Society, where she has worked since 2021. She has held various roles within the organization, including Personal Banking Manager and PPI Investigator, and has a background in customer service and business administration.
Work at Nationwide Building Society
Erin Morgan has held multiple roles at Nationwide Building Society since 2016. She began her career there as a Customer Representative, serving for two years in Stamford, Lincolnshire. Following this, she progressed to the position of Personal Banking Manager, where she worked in Northampton for one year, then in Stamford for eight months, and finally in Loughborough for one year. Since 2021, Erin has been serving as a Quality Coach in the Home department, focusing on enhancing service quality and customer experience.
Education and Expertise
Erin Morgan studied at Catmose College from 2006 to 2011, where she achieved her GCSEs. She continued her education at New College Stamford, completing a course in Travel and Tourism in 2012. Additionally, she completed a Level 3 qualification in Business and Administration while working at Cabel UK in 2015/16. Erin graduated from Nationwide Building Society’s East Midlands & Yorkshire developing talent programs in September 2017, further enhancing her professional skills.
Background
Before joining Nationwide Building Society, Erin Morgan worked as a Customer Service Assistant at Wilko in Oakham, Rutland, from 2012 to 2014. This role provided her with foundational customer service experience. Her career at Nationwide began in 2016, and she has since held various positions that have contributed to her expertise in banking and customer relations.
Achievements
During the Covid-19 lockdown, Erin Morgan started her own business named 'Morgan Creations', where she creates personalized scrabble frames and other items. This initiative reflects her entrepreneurial spirit and creativity. Additionally, her completion of the East Midlands & Yorkshire developing talent programs at Nationwide Building Society highlights her commitment to professional development.