Esme Pitassi Irm Cert
About Esme Pitassi Irm Cert
Esme Pitassi is a Member Need Lead at Nationwide Building Society, where she has worked since 2020. With extensive experience in risk management and leadership, she drives the strategy for improving member journeys and leads value streams for Complaints and Remediation.
Current Role at Nationwide Building Society
Esme Pitassi currently serves as Member Need Lead at Nationwide Building Society, a position she has held since 2020. In this role, she drives the overall strategy and roadmap for enhancing member journeys. She focuses on end-to-end improvements, ensuring that member needs are effectively addressed. Her leadership in this capacity is informed by her extensive experience in risk management and governance.
Previous Positions at Nationwide Building Society
Esme Pitassi has held several key positions at Nationwide Building Society. She worked as Lead Risk Manager for 11 months from 2018 to 2019, followed by a role as Senior Policy Manager for 10 months from 2019 to 2020. Additionally, she served as Senior Manager Risk Partnering for 7 months in 2020 and as Senior Risk Consultant from 2016 to 2018 for two years. She also worked as Risk Partner for 11 months from 2015 to 2016.
Experience in Risk Management
Esme Pitassi specializes in risk management, with extensive experience in senior roles that involve governance and data influence. She has a comprehensive understanding of the challenges faced in operational areas and first-line support functions. Her expertise encompasses various aspects of banking products and services, technology solutions, and process insight.
Career Background at RBS
Prior to her tenure at Nationwide Building Society, Esme Pitassi worked at RBS in various roles. She served as a Retail Risk Manager from 2011 to 2015, a Lean Change Agent from 2010 to 2012, and as a Customer Adviser from 2008 to 2010. These positions contributed to her understanding of risk management and customer service within the banking sector.
Educational Background
Esme Pitassi studied at Chenderit from 1996 to 2001. This educational foundation provided her with the skills necessary to excel in her subsequent career in risk management and banking.