Fatema Begum
About Fatema Begum
Fatema Begum is a Personal Banking Manager at Nationwide Building Society, where she has worked since 2016. She has a background in customer service and management, with previous roles at Wilko, Arcadia Group Ltd, and the Ministry of Justice UK.
Current Role at Nationwide Building Society
Fatema Begum currently serves as a Personal Banking Manager at Nationwide Building Society, a position she has held since 2016. In this role, she leads a team focused on enhancing customer interactions and building membership. She is responsible for providing training to newly qualified Personal Banking Managers and managing personal goals and schedules. Fatema actively analyzes management information to identify and improve lower performing areas, contributing to the overall effectiveness of the team.
Previous Experience in Retail and Banking
Before her current role, Fatema Begum gained extensive experience in retail and banking. She worked at Wilko as an Assistant Supervisor from 2011 to 2016 and previously as a Customer Service Representative from 2009 to 2011. Additionally, she served as a Supervisor at Arcadia Group Ltd from 2007 to 2009. Her experience in customer service roles has equipped her with skills essential for her current position in banking.
Educational Background in Law
Fatema Begum studied at the University of Westminster, where she pursued a Bachelor of Laws (LLB) degree from 2009 to 2012. This educational background in law provides her with a solid foundation for understanding regulatory and compliance aspects within the banking sector.
Roles in Administration and Reception
Fatema has also held administrative roles, including a position as a Case Administrator at the Ministry of Justice UK for four months in 2016. Additionally, she worked as a Front Desk Receptionist at NASIM & CO. SOLICITORS for four months in 2013. These roles have contributed to her organizational and communication skills.
Achievements in Customer Service
Throughout her career, Fatema Begum has received numerous quarterly awards for her contributions to building exceptional customer service as a Personal Banking Manager. Her focus on skillful conversation and team competency has been instrumental in fostering a positive banking experience for customers.