Fiona B.
About Fiona B.
Fiona B. is a Senior Collections and Recoveries professional at Nationwide Building Society, where she has worked since 2020. She has a diverse background in customer service and claims handling, with previous roles at various organizations including Socialites Zero and National Accident Helpline.
Work at Nationwide Building Society
Fiona B. has been employed at Nationwide Building Society since 2020, holding the position of Senior Collections and Recoveries. In this role, she is responsible for managing collections and recovery processes, contributing to the organization's financial stability and customer relations.
Previous Employment History
Fiona B. has a diverse employment history. She worked as a Sales Representative at Socialites Zero for five months in 2017. Prior to that, she served as a Children's Play Area Assistant at The Priory from 2006 to 2008. She also held positions as a Claims Handler at Claims Consortium Group in 2019 and at MCE Insurance Ltd from 2015 to 2017. Additionally, she worked as a Legal Support Advisor at National Accident Helpline from 2017 to 2019 and as a Support Worker at Consensus Health Urgent Care from 2009 to 2015.
Education and Qualifications
Fiona B. studied at Weavers and has obtained various qualifications in the field of health and social care. She achieved an NVQ Level 2 in Health & Social Care from Edexcel in 2011. Additionally, she completed the Foundation Insurance Test at The Chartered Insurance Institute, earning a CII Level 2 qualification in 2017. She also studied Customer Service at Skills for Business, achieving NVQ Level 2 in 2009.
Skills and Expertise
Fiona B. possesses skills in collections and recoveries, customer service, and claims handling. Her background in health and social care, combined with her experience in retail and legal support, has equipped her with a comprehensive skill set applicable to her current role at Nationwide Building Society.