Frank Wokoma
About Frank Wokoma
Frank Wokoma is a Personal Banking Insurance Manager at Nationwide Building Society, where he has worked since 2014. He has a background in sales and customer service, with previous roles at Hollister Co., Marks and Spencer, and Fulham Football Club.
Work at Nationwide Building Society
Frank Wokoma has served as the Personal Banking Insurance Manager at Nationwide Building Society since 2014. Over his tenure of 10 years, he has been responsible for overseeing personal banking insurance products and ensuring compliance with financial regulations. His role involves coaching and mentoring Customer Representatives, enhancing their skills in customer service and financial advice. Wokoma's expertise in financial products allows him to effectively match customer needs with suitable offerings.
Previous Employment Experience
Before joining Nationwide Building Society, Frank Wokoma held various positions in the retail and sports sectors. He worked as a Sales Associate at Hollister Co. in New Albany, Ohio, for one year from 2012 to 2013. Prior to that, he was a Store Operator at Marks and Spencer in London for four months in 2011. Additionally, he served as a Corporate and Hospitality Team Leader at Fulham Football Club from 2007 to 2013, where he developed skills in customer relations and team management.
Education and Expertise
Frank Wokoma studied at St Thomas the Apostle College from 2001 to 2006, followed by a Bachelor's degree in Marketing and Advertising from the University of Hertfordshire, which he completed from 2009 to 2012. He is currently pursuing the QCF Level 4 - Diploma for Financial Advisers to further enhance his compliance and financial knowledge. His educational background supports his ability to effectively communicate and build long-term relationships with customers.
Skills in Customer Relationship Management
Frank Wokoma possesses strong skills in customer relationship management, demonstrated by his proven track record of building long-term relationships with customers. His effective communication and people skills enable him to understand customer needs and provide tailored financial solutions. Wokoma has developed expertise in various financial products, including credit cards, loans, savings accounts, and insurance, which he utilizes to meet customer requirements.