Gary Smith
About Gary Smith
Gary Smith is a Team Manager in Member Service & Complaints at Nationwide Building Society, where he has worked since 2019. He has over 20 years of experience in various roles within the organization, including Specialist Complaint Manager and Personal Loan Underwriter.
Work at Nationwide Building Society
Gary Smith has held multiple positions at Nationwide Building Society over a span of more than two decades. He began his career there as a Personal Loan Underwriter from 1999 to 2004. He then progressed to the role of Member Relations Officer & Manager, Member Service, serving from 2004 to 2013. Following this, he worked as a Specialist Complaint Manager, Member Service & Complaints from 2013 to 2019. Since 2019, he has been serving as Team Manager, Member Service & Complaints. All his roles have been based in Northampton, United Kingdom.
Education and Expertise
Gary Smith's educational background includes studies at Kingsthorpe College from 1983 to 1987. He furthered his education at University College Northampton and the University of Wolverhampton. His academic qualifications support his extensive experience in member services and complaints management within the financial sector.
Background
Gary Smith has a long-standing career in the financial services industry, primarily with Nationwide Building Society. He has accumulated significant experience in various roles related to member service and complaints handling. His career trajectory reflects a consistent focus on improving member relations and addressing customer concerns effectively.
Achievements
Throughout his career at Nationwide Building Society, Gary Smith has developed a strong foundation in member service and complaints management. His progression through various roles demonstrates his commitment to enhancing customer experiences and resolving issues within the organization. His tenure in these positions has contributed to the overall effectiveness of the member service department.