Georgia Koukouvitaki
About Georgia Koukouvitaki
Georgia Koukouvitaki is a Customer Representative at Nationwide Building Society in Chester, United Kingdom, where she has worked since 2017. She has a background in psychology and extensive experience in customer service and branch operations, having previously held supervisory and managerial roles in the restaurant industry.
Work at Nationwide Building Society
Georgia Koukouvitaki has been employed at Nationwide Building Society as a Customer Representative since 2017. In this role, she contributes to the achievement of branch targets and consistently meets quarterly performance assessments. She serves as the branch champion for service, ensuring that all staff adhere to appropriate service standards, including customer care and upselling. Georgia plays a significant role in the training and development of new staff members, providing support through buddying and observation. Her responsibilities expanded when she was reassigned to a smaller branch, where she took on additional duties typically associated with an Operations Manager.
Previous Experience in Customer Service
Before joining Nationwide Building Society, Georgia Koukouvitaki worked in various roles that enhanced her customer service skills. She served as a Supervisor at Pesto Restaurants Ltd from 2011 to 2015, where she managed staff and operations in Chester, United Kingdom. Following this, she held the position of Assistant Manager at The Coast Restaurant & Bar from 2015 to 2017. Additionally, she briefly worked as an Administrator at Applegate & Co in 2008. These experiences contributed to her expertise in customer relations and operational management.
Education and Expertise
Georgia Koukouvitaki earned her Bachelor of Arts with Honours in Psychology from the University of Ioannina, studying from 2005 to 2010. Prior to this, she completed her secondary education at the 7th Unified Lyceum of Chania, where she studied various subjects including Economics, Maths, and Statistics, achieving her Apolytirio from 2002 to 2005. Her educational background in psychology supports her understanding of customer behavior and enhances her effectiveness in customer service roles.
Compliance and Risk Management
In her current role at Nationwide Building Society, Georgia Koukouvitaki has taken on responsibilities related to compliance and risk management. She was specifically requested to handle tasks that ensure the branch adheres to all relevant policies, procedures, and regulations. This aspect of her role is crucial for maintaining operational integrity and safeguarding the organization against potential risks.