Geraldine M.
About Geraldine M.
Geraldine M. serves as the Chief Product Owner for Engagement Platforms at Nationwide Building Society, focusing on customer-centric digital solutions. She has extensive experience in product management and marketing, having held various roles at Nationwide and other organizations over the past two decades.
Work at Nationwide Building Society
Geraldine M. currently serves as the Chief Product Owner for Engagement Platforms and Legendary Service at Nationwide Building Society, a position she has held since 2020. Prior to this role, she worked in various capacities at the organization, including Chief Digital Product Owner for Current Account Origination from 2017 to 2020, and Senior Product Manager for Current Accounts from 2014 to 2017. Her tenure at Nationwide Building Society also includes roles as Marketing Communications Manager, Assistant Marketing Manager for General Insurance, and Marketing Executive. Throughout her time at the organization, she has focused on creating customer-centric digital solutions and enhancing service delivery.
Education and Expertise
Geraldine M. studied at Middlesex University, where she earned a 2.1 BA Honours in Business Studies from 1998 to 2002. She also attended Scrum Alliance, achieving the Certified Scrum Product Owner designation in 2018. Her educational background supports her expertise in designing and delivering digital solutions that enhance customer engagement and facilitate transitions to self-service environments.
Background
Geraldine M. began her career as a Marketing Executive at Sappi Europe from 2002 to 2003. She then transitioned to ARJO WIGGINS FINE PAPERS LIMITED as a London Designer Consultant from 2003 to 2004. Following this, she joined Orange as a Direct Marketing Executive from 2004 to 2006. Her diverse background in marketing and product management has contributed to her current role at Nationwide Building Society.
Achievements
During her time at Nationwide Building Society, Geraldine M. led the integration and launch of several key digital initiatives, including a new mobile banking app, Chat, CRM, and an Identity platform. These projects were part of a strategic initiative aimed at enhancing customer service and engagement. She inspires and leads an agile team focused on developing a blended backlog of digital solutions to improve customer relationships.