Giacomo Vacca
About Giacomo Vacca
Giacomo Vacca is a Mortgage Specialist at Nationwide Building Society in Bournemouth, United Kingdom, where he has worked since 2018. He trains colleagues in mortgage administration and has a background in customer support and administrative roles.
Work at Nationwide Building Society
Giacomo Vacca has been employed as a Mortgage Specialist at Nationwide Building Society since 2018. He operates from the Bournemouth branch in the United Kingdom. In this role, he is responsible for managing mortgage accounts, which includes handling both inbound and outbound customer calls. He also conducts quality checks and evaluations of the work performed by colleagues in the mortgage department. Additionally, he coaches and trains staff on various tasks related to mortgage administration.
Previous Experience in Customer Support
Before joining Nationwide Building Society, Giacomo Vacca worked as a Customer Support Advisor at Conduent from 2017 to 2018. His responsibilities included managing inbound customer calls and outbound servicing calls, as well as handling internal referrals pertaining to mortgage accounts. This experience provided him with a solid foundation in customer service and mortgage-related inquiries.
Education and Expertise
Giacomo Vacca studied at UNINFORM, where he completed a Master's program in Tourism Quality Management, achieving a Diploma in 2015. His education lasted for 11 months and provided him with knowledge applicable to quality management in service industries. Additionally, he holds a High School Diploma in Languages, which he obtained from 2001 to 2007, focusing on Foreign Languages and Literatures.
Early Career in Administrative Roles
Giacomo Vacca began his career in the hospitality sector, working at Florence Hotel as an Administrative Assistant for a five-month internship in 2016. This role involved supporting administrative tasks and provided him with early exposure to customer service and operational processes.