Guy Williamson
About Guy Williamson
Guy Williamson serves as the Director of Transformation at Nationwide Building Society, a position he has held since 2023. He has extensive experience in customer risk and complaints management, having previously worked at Virgin Money UK PLC and Clydesdale Bank.
Work at Nationwide Building Society
Guy Williamson has been serving as the Director of Transformation at Nationwide Building Society since 2023. In this role, he is responsible for leading transformation initiatives within the organization. His tenure in this position has been marked by a focus on enhancing operational efficiency and improving customer experience.
Previous Experience at Virgin Money UK PLC
Prior to his current role, Guy Williamson worked at Virgin Money UK PLC for two years, from 2021 to 2023. He held the position of Head of Customer Risk, Conduct and Complaints, where he managed customer-related risks and ensured compliance with conduct standards. Before this role, he was the Head of Complaints and Remediation Operations at Virgin Money from 2020 to 2021.
Career at Clydesdale Bank
Guy Williamson spent six years at Clydesdale Bank, from 2014 to 2020, as the Head of Customer Remediation. His responsibilities included overseeing customer remediation processes. He also held the position of Director of Interest Rate Hedging Product Review (IRHP) from 2012 to 2014, contributing to the bank's product review strategies.
Educational Background
Guy Williamson studied at Leeds Trinity University from 1994 to 1997, focusing on micro/macro economics, business design, politics, accounting, and marketing. He also attended Leeds Beckett University during the same period, where he achieved a BA in Management. His educational background has equipped him with a diverse skill set applicable to his roles in the financial sector.
Early Career at GlaxoSmithKline and Inchcape
Guy Williamson began his career at GlaxoSmithKline, where he worked as an R&D Communications Manager from 1997 to 2003. He then transitioned to Inchcape, serving as the Head of UK Communications from 2003 to 2005. These early roles provided him with a foundation in communications and management.