Hannah Clinch
About Hannah Clinch
Hannah Clinch is a Technical Specialist at Nationwide Building Society, where she has worked since 2018. She has a background in infrastructure analysis and support, and she manages reporting and service improvement initiatives within her role.
Work at Nationwide Building Society
Hannah Clinch has been employed at Nationwide Building Society since 2018, currently holding the position of Technical Specialist. Her responsibilities include managing daily, weekly, and monthly reporting for the Nationwide Now Remote Expert solution. She chairs weekly and monthly operational reviews for the same solution and coordinates change requests in a production environment, collaborating closely with project teams. Prior to her current role, she served as an Infrastructure Analyst from 2015 to 2016 and as an Infrastructure Support Specialist from 2016 to 2018. Additionally, she worked as a Group Services IT Application Specialist Apprentice in 2014 and as a Citizenship Intern in 2013.
Education and Expertise
Hannah Clinch completed her secondary education at Kingsdown School in Swindon from 2007 to 2012. She then attended Cirencester College from 2012 to 2014, where she furthered her studies. Her educational background supports her technical expertise in IT and infrastructure management, which she has developed through her various roles at Nationwide Building Society.
Background
Before her tenure at Nationwide Building Society, Hannah Clinch worked at Primark Stores Limited as a Till Operative for seven months in 2012-2013 in Dublin, Ireland. This early experience in a retail environment provided her with foundational skills in customer service and operations, which she later applied in her technical roles.
Achievements in Service Improvement
In her role as Technical Specialist at Nationwide Building Society, Hannah Clinch liaises with Operations Managers and Senior Stakeholders to drive service improvement and management. She is responsible for Service Level Agreement (SLA) and partner relationship management within the Network Services department, and acts as an incident escalation contact, ensuring effective communication and resolution of issues.