Hannah Wallinger
About Hannah Wallinger
Hannah Wallinger serves as a General Insurance Customer Experience Support Advisor at Nationwide Building Society, where she has worked since 2012. She specializes in Payment Protection Insurance claims and fraud detection, and has qualifications in both Foundation and Certificate in Insurance.
Work at Nationwide Building Society
Hannah Wallinger has been employed at Nationwide Building Society since 2002, holding various roles over the years. She currently serves as a General Insurance Customer Experience Support Advisor, a position she has held since 2012. In this role, she focuses on enhancing customer experience within the general insurance sector. Prior to her current position, she worked as a Technical Insurance Support Advisor from 2008 to 2012 and as a Lead Claims Advisor from 2002 to 2008. Throughout her tenure, she has contributed to improving service delivery and addressing customer concerns.
Education and Expertise
Hannah Wallinger has completed both the Foundation in Insurance and the Certificate in Insurance qualifications. Her educational background supports her expertise in the insurance industry, particularly in areas such as Payment Protection Insurance claims and fraud detection. These qualifications enhance her ability to navigate complex insurance matters and provide informed support to customers.
Background
Hannah Wallinger has a long-standing career in the insurance sector, primarily with Nationwide Building Society in Wiltshire, United Kingdom. She has accumulated over 20 years of experience in various roles related to insurance claims and customer support. Her career trajectory reflects a commitment to service improvement and customer satisfaction within the insurance domain.
Achievements
In her current role, Hannah Wallinger is responsible for preparing the monthly Service Pack, which includes performance metrics of insurers presented to Senior Management. She works closely with Nationwide's Complaints Department and liaises with the Financial Ombudsman’s Service to address and resolve customer issues. Additionally, she proactively improves and monitors the service provided by third-party insurers through root cause analysis and Treating Customers Fairly (TCF) analysis.