Haroon Sarwar
About Haroon Sarwar
Haroon Sarwar is the General Banking Complaints Manager at Nationwide Building Society, a position he has held since 2021. He has extensive experience in complaint management and customer relations across various financial institutions.
Work at Nationwide Building Society
Haroon Sarwar has been serving as the General Banking Complaints Manager at Nationwide Building Society since 2021. In this role, he is responsible for managing customer complaints and ensuring effective resolution processes. His tenure at Nationwide has lasted for three years, during which he has contributed to improving customer service standards within the organization.
Previous Experience in Banking and Complaints Management
Haroon Sarwar has extensive experience in the banking sector, having held various roles focused on customer complaints and service improvement. He worked at HSBC as a Service Improvement Team member for three months in 2013 and later as a Team Leader from 2019 to 2021 for two years. His experience also includes roles at TSB Bank as a Complaint Handler from 2015 to 2016 and at the Financial Ombudsman Service as a Banking Adjudicator for three months in 2013.
Education and Expertise
Haroon Sarwar studied at De Montfort University, where he achieved a Bachelor’s Degree. His educational background provides a foundation for his expertise in customer relations and complaints management within the banking industry.
Career Progression in Complaints Handling
Throughout his career, Haroon Sarwar has progressed through various roles in complaints handling. He worked as a Senior Case Manager at BrightHouse for three months in 2019 and served as a Case Handler from 2016 to 2018 for two years. Additionally, he held positions such as Corporate Complaint Handler in 2014 and Quality Assessor (Deputy Manager) from 2011 to 2013, showcasing his depth of experience in the field.