Hayley Chaplin
About Hayley Chaplin
Hayley Chaplin is a Senior Collections and Recoveries Agent at Nationwide Building Society, where she has worked since 2020. She also owns a small business, Motte & Bailey, which specializes in custom dog collars and leads.
Work at Nationwide Building Society
Hayley Chaplin has held multiple roles at Nationwide Building Society, demonstrating a progressive career path within the organization. She began as a Customer Representative Apprentice in 2015, where she worked for 11 months in Nottingham. Following this, she served as a Customer Representative for 7 months in Beeston, Nottingham, from 2016 to 2017. Hayley then advanced to the position of Personal Banking Manager, a role she held for 4 years until 2021. Currently, she works as a Senior Collections and Recoveries Agent, a position she has held since 2020 while working from home.
Education and Expertise
Hayley Chaplin studied at Trent College from 2009 to 2015, where she completed her GCSEs and A-levels. This educational background provided her with foundational knowledge and skills that have contributed to her professional development in the banking sector. Her expertise spans customer service, personal banking, and collections and recoveries, reflecting her diverse experience in financial services.
Background
Before her tenure at Nationwide Building Society, Hayley gained work experience at Parker & Farr Ltd in 2015 for one month in Bramcote, Nottingham. This early exposure to the workplace contributed to her understanding of business operations. Additionally, her passion for crafts led her to establish a small business, Motte & Bailey, specializing in custom dog collars and leads, which she operates alongside her professional career.
Achievements in Small Business
Hayley Chaplin owns and operates Motte & Bailey, a small business that specializes in custom dog collars and leads. The business has grown to include sales on Etsy and through direct orders, indicating a successful transition from a personal interest in crafts to a commercial venture. This development reflects her ability to identify market demand and leverage her skills in a new context.