Hazel Hogfress
About Hazel Hogfress
Hazel Hogfress is a Senior IT Operations Manager at Nationwide Building Society, where she has worked since 2014. She has extensive experience in IT operations and management, having previously held positions at 2e2, Telefónica UK, and Kerridge Computer Company.
Work at Nationwide Building Society
Hazel Hogfress has served as the Senior IT Operations Manager at Nationwide Building Society since 2014. In this role, she oversees a team of 30 individuals, including three direct reports. Her responsibilities include managing service optimization and facilitating the transition of projects from development to live operations. This position is based in Swindon, United Kingdom, where she has contributed to the organization's IT operations for nearly a decade.
Previous Experience in IT Operations
Prior to her current position, Hazel Hogfress worked at Telefónica UK as an Operations Manager from 2013 to 2014. She also held multiple roles at 2e2, including O2 Unify Operations Manager from 2011 to 2013 and Service Desk Manager from 2009 to 2011. Her earlier experience includes a position as Group Leader at RM from 2003 to 2009 and as a Support Consultant at Kerridge Computer Company from 1994 to 1999.
Education and Expertise
Hazel Hogfress studied Sociology at Glasgow Caledonian University, where she earned a Bachelor of Arts degree from 1984 to 1988. She furthered her education at the University of Stirling, obtaining a Master of Science in IT from 1991 to 1992. Her academic background provides a foundation for her extensive career in IT operations and management.
Team Management and Leadership
In her current role at Nationwide Building Society, Hazel Hogfress manages a team focused on service optimization and another team responsible for transitioning projects from development to live operations. Her leadership includes overseeing a total of 30 staff members, which involves strategic planning and team development to enhance operational efficiency.