Heather Burton
About Heather Burton
Heather Burton is an Operational Support Officer with extensive experience in various roles, including Quality Checker and Service Insight Analyst, primarily in Swindon, United Kingdom. She has worked in the field since 2002 and has held multiple positions that emphasize her skills in customer service and analysis.
Current Role as Operational Support Officer
Heather Burton has been serving as an Operational Support Officer since 2017. In this role, she is responsible for providing operational assistance and support within her organization. Her experience in various analytical and support roles contributes to her effectiveness in this position. She is based in Swindon, United Kingdom.
Previous Experience in Quality Assurance and Analysis
Prior to her current role, Heather Burton worked as a Quality Checker for one year from 2015 to 2016. She also held the position of Service Insight Analyst for three years from 2011 to 2014 and again for one year from 2016 to 2017. These roles involved analyzing service performance and providing insights to improve operational efficiency.
Background in Customer Service and Training
Heather Burton has a background in customer service, having worked as a Complaint Handler for a total of two years across two separate stints, from 2000 to 2002 and from 2014 to 2015. She also served as a Trainer from 2002 to 2004 and as a Training Analyst from 2004 to 2006, focusing on developing training programs and enhancing employee skills.
Education in Tourism and Travel Services Management
Heather Burton studied at Swindon College, where she pursued a course in Tourism and Travel Services Management. She achieved an Advanced GNVQ during her two-year study from 1996 to 1998. This educational background provided her with foundational knowledge applicable to her roles in customer service and operational support.
Experience in Risk Analysis
From 2006 to 2011, Heather Burton worked as a Risk Analyst for five years. In this capacity, she was involved in identifying and assessing risks within the organization, contributing to the development of strategies to mitigate potential issues. Her analytical skills were further honed during this period.