Helen Gammage
About Helen Gammage
Helen Gammage is a Complaints Handler with extensive experience in the financial sector, currently working at Nationwide Building Society since 2017. She has a background in corporate sales and branch management, with a Bachelor's degree in Visual and Performing Arts from the University of Winchester.
Work at Nationwide Building Society
Helen Gammage has been employed as a Complaints Handler at Nationwide Building Society since 2017. In this role, she is responsible for addressing customer complaints and ensuring effective resolution. Her position is based in Northampton, United Kingdom, where she has contributed to maintaining customer satisfaction and compliance with industry standards.
Previous Experience in Financial Services
Prior to her current role, Helen worked at Santander UK as a Branch Manager from 2010 to 2015. During her five years in this position, she managed branch operations and customer relations in Salisbury, United Kingdom. Additionally, she has experience as a Corporate Sales Executive at Southampton Football Club from 2007 to 2010, where she focused on corporate client engagement.
Education and Expertise
Helen Gammage studied at the University of Winchester, where she earned a Bachelor's degree in Visual and Performing Arts from 2003 to 2006. Her educational background supports her strong interpersonal and communication skills, which are essential for her role in complaint handling within the financial sector.
Skills in Complaint Handling
Helen possesses excellent interpersonal and communication skills, which are crucial for effective complaint handling in the finance industry. She demonstrates proactive management experience and strong organizational skills, allowing her to navigate complex customer issues efficiently. Her foundation in compliance and regulation ensures that both her performance and that of her team meet industry standards.