Helen Stonell
About Helen Stonell
Helen Stonell is a Branch Manager at Nationwide Building Society, where she has worked since 2015. She has extensive experience in customer service and management, having held various roles in the travel and banking sectors.
Current Role at Nationwide Building Society
Helen Stonell serves as the Branch Manager at Nationwide Building Society in Garstang, England. She has held this position since 2015, contributing to the branch's operations and customer service initiatives for over nine years. Her responsibilities include overseeing daily branch activities, managing staff, and ensuring customer satisfaction.
Previous Experience at Nationwide Building Society
Prior to her current role, Helen worked at Nationwide Building Society as a Customer Service Manager from 2011 to 2016 in Lancaster, England. During her five-year tenure, she focused on enhancing customer service processes and managing customer interactions.
Career at Travelcare
Helen Stonell has extensive experience in the travel industry, having worked at Travelcare in various capacities. She started as a Travel Consultant from 2002 to 2003 in Rochdale, followed by a role as Assistant Manager from 2003 to 2004 in Middleton. Her final position at Travelcare was as Branch Manager from 2004 to 2006 in Heywood, where she managed branch operations and staff.
Experience at Rochdale Borough Council
Helen worked at Rochdale Borough Council as an Assistant Customer Service Manager from 2006 to 2011. In this role, she was responsible for improving customer service delivery and managing a team to meet the council's service standards for five years.
Education and Qualifications
Helen Stonell studied at Hopwood Hall College, where she achieved several qualifications, including RSA in Computer Literacy and Information Technology, Initial Text Processing, and Integrated Business Technology. She also completed a GNVQ in Advanced Leisure & Tourism and an NVQ in Management and Tourism and Travel Services Management.