Heverstom Bianchi
About Heverstom Bianchi
Heverstom Bianchi serves as a Senior Customer Service Administrator at Nationwide Building Society, where he constructs work plans and shift rotas for the Complex Team. With a diverse background in customer service and administration, he has held various roles in organizations such as The White Company and Barclays, and has been recognized for his effective case management skills.
Work at Nationwide Building Society
Heverstom Bianchi has been employed at Nationwide Building Society as a Senior Customer Service Administrator since 2013. In this role, he constructs work plans and shift rotas for the Complex Team. He plays a significant part in the PPI Project team, managing heavy work volumes while ensuring quality and efficiency. Bianchi also engages in performance reporting and problem-solving for complex processes within the team. He has been recognized as a National PRIDE quarterly winner for effectively managing a complex case in the absence of a manager.
Previous Employment History
Before joining Nationwide, Heverstom Bianchi worked in various roles across different organizations. He served as a Customer Service Administrator at The White Company from 2010 to 2013. Prior to that, he was a Lead Agent at Monarch Airlines from 2007 to 2010. His career also includes a position as a Data Administrator at Barclays from 2004 to 2006. Earlier in his career, he worked as a Police Sergeant at Polícia Militar do Estado de São Paulo from 1998 to 2004 and as part of the Child Protection Team at Northampton Borough Council from 2006 to 2007.
Education and Expertise
Heverstom Bianchi studied at Universidade Paulista, where he focused on Law and achieved a Diploma from 1995 to 1997. His educational background provides a foundation for his roles in customer service and administration. Bianchi's expertise includes constructing work plans, managing complex cases, and providing coaching and training for new team members.
Achievements and Recognition
Bianchi has received recognition for his work at Nationwide Building Society, notably being named a National PRIDE quarterly winner. This accolade was awarded for his effective management of a complex case in the absence of a manager. His contributions to the PPI Project team and his role in coaching new starters further highlight his commitment to quality and efficiency in customer service.