Howard Scarrott
About Howard Scarrott
Howard Scarrott is a seasoned complaints handler with over 20 years of experience in the financial services industry. He has held various roles, including PPI Complaint Handler and Investigator at the Financial Ombudsman Service, and has a strong educational background in financial planning.
Work at Financial Ombudsman Service
Howard Scarrott has been employed at the Financial Ombudsman Service as an Investigator since 2021. In this role, he handles complaints and disputes related to financial services, utilizing his extensive experience in the industry. His responsibilities include assessing cases, gathering information, and providing resolutions to complaints, contributing to the organization's mission of ensuring fair treatment for consumers.
Work at Nationwide Building Society
Howard Scarrott currently serves as a PPI Complaint Handler, a position he has held since 2015. His role involves managing and resolving payment protection insurance complaints, drawing on his background in financial services to address customer concerns effectively. Scarrott's experience in complaint management is essential in navigating the complexities of PPI claims.
Previous Experience in Financial Services
Prior to his current roles, Howard Scarrott worked at NatWest as a Financial Planning Manager from 2006 to 2011. He also held the position of Financial Services Consultant at Legal & General from 2011 to 2013. Additionally, Scarrott served as a Financial Advisor at NatWest from 2007 to 2011 in Northamptonshire, England. His diverse roles have provided him with a comprehensive understanding of financial planning and client management.
Education and Expertise
Howard Scarrott holds a Level 4 Diploma in Financial Planning, which he obtained through the Chartered Insurance Institute. He also achieved the CeMAP qualification, demonstrating his proficiency in mortgage advice. Scarrott furthered his education in regulated financial planning and services from 2009 to 2010, enhancing his expertise in the financial sector.
Skills in Financial Services
With over 20 years of experience in the financial services industry, Howard Scarrott possesses a range of skills including hazard recognition, complaint management, client contact, and customer contact. His expertise spans various areas such as investments, taxation, pensions, and mortgages, making him a knowledgeable resource in financial advisory roles.