Ian Owens
About Ian Owens
Ian Owens is a Quality Assurance professional with over 20 years of experience in the financial services industry. He has held various roles at institutions such as Lloyds Banking Group, KPMG US, and the Financial Ombudsman Service, and currently works at Nationwide Building Society.
Work at Nationwide Building Society
Ian Owens has been employed at Nationwide Building Society as a Quality Assurance professional since 2021. In this role, he focuses on ensuring the quality and compliance of financial products and services. His extensive background in quality assurance and risk management supports his contributions to the organization.
Previous Experience in Financial Services
Ian Owens has over 20 years of experience in the financial services industry. He worked at Lloyds Banking Group as a Business Risk Outcome Tester from 2013 to 2019. Prior to that, he held various roles including Customer Relations Manager at Norwich Union International and Customer Relations at RBS Insurance. His diverse experience includes positions at KPMG US, where he served as Quality Assurance and Training Team Manager.
Education and Expertise
Ian Owens studied at Wade Deacon High School from 1986 to 1991. He possesses expertise in Past Business Review across numerous financial products. His skills also include coaching within the financial services sector, which enhances his effectiveness in quality assurance roles.
Achievements in Quality Assurance
Throughout his career, Ian Owens has developed a strong foundation in quality assurance and risk management. He has worked with the U.K. Financial Services Authority (FSA) and has held various quality assurance positions, including as a QA reviewer and PPI Complaint Handler at KPMG US. His role as an Adjudicator at the Financial Ombudsman Service further solidified his expertise in the field.