Ian Rowsell
About Ian Rowsell
Ian Rowsell is a Project Delivery Manager at Nationwide Building Society, where he has worked since 2012. He has extensive experience in operational forecasting, planning, and customer service management, having held various roles in the financial services sector since 2004.
Work at Nationwide Building Society
Ian Rowsell has been employed at Nationwide Building Society since 2012, serving as a Project Delivery Manager for 12 years in Swindon, United Kingdom. His role involves overseeing project delivery and ensuring that initiatives align with the organization's strategic objectives. Prior to his current position, he held multiple roles at Nationwide, including Demand & Resource Planning Manager and Business Analyst / Delivery Manager in 2011. In these positions, he contributed to various projects, including the deployment of Internet Explorer 8 and the integration of a newly acquired business.
Previous Experience at RBS Insurance
Before joining Nationwide Building Society, Ian Rowsell worked at RBS Insurance as the Operational Forecasting & Planning Manager from 2004 to 2008. In this role, he headed a customer service department that included business support and planning functions. His experience at RBS Insurance provided him with a strong foundation in operational strategy and resource planning, which he later applied in his roles at Nationwide.
Education and Expertise
Ian Rowsell studied Business Studies at BTEC, where he achieved a Diploma. He also attended Kingsfield College from 1978 to 1980. His educational background has equipped him with essential knowledge in business management and operational processes, which he has utilized throughout his career in various managerial roles.
Leadership and Project Management Skills
Ian Rowsell possesses extensive leadership experience in a multi-site, multi-brand contact center environment. He has demonstrated his project management capabilities by leading the deployment of Internet Explorer 8 at Nationwide and managing the Sales & Service integration of a newly acquired business. Additionally, he created and developed a contact center Forecasting and Planning team from scratch, showcasing his ability to build operational support structures.
Operational Strategy and Business Restructuring Experience
Ian Rowsell has significant experience in business restructuring, operational strategy, and process design. His expertise includes process cost review and business continuity planning. These skills have been critical in his roles, allowing him to effectively navigate complex operational challenges and contribute to the overall efficiency of the organizations he has worked with.