Idda Ndekia Franklin
About Idda Ndekia Franklin
Idda Ndekia Franklin is a Business Analyst at Nationwide Building Society, where she has worked since 2009. She has a Master's Degree in Business Information Technology and has played a significant role in software implementation and process improvement projects.
Work at Nationwide Building Society
Idda Ndekia Franklin has been employed at Nationwide Building Society since 2009, serving as a Business Analyst for 15 years in Swindon, United Kingdom. In her role, she has been involved in various projects, including the implementation of Quantum software. Prior to her current position, she worked as a Training/Designer in HR Learning and Development from 2007 to 2009. During her tenure, she contributed to the development of user acceptance testing scripts and managed the change request process for the Quantum software project.
Education and Expertise
Idda Ndekia Franklin holds a Master's Degree in Business Information Technology from Nottingham Trent University, where she studied from 2003 to 2005. She also earned a Bachelor's Degree in Computer Science from The Institute of Finance Management, studying from 1998 to 2001. Her educational background provides her with a solid foundation in both business and technology, which she applies in her current role as a Business Analyst.
Background
Before joining Nationwide Building Society, Idda Ndekia Franklin worked as a Customer Service Trainer at The Estée Lauder Companies Inc. from 2004 to 2006 in Fareham, Hampshire, United Kingdom. This experience contributed to her skills in training and development, which she later utilized in her roles at Nationwide.
Achievements in Software Implementation
Idda Ndekia Franklin played a key role in the implementation of Quantum software at Nationwide Building Society. She conducted a comprehensive gap analysis to identify differences between current and future processes. Additionally, she successfully obtained stakeholder buy-in for new business processes related to Nationwide's ISA and Mortgage processes, demonstrating her ability to align project goals with organizational objectives.