Jacqueline Richards
About Jacqueline Richards
Jacqueline Richards is an Intranet Manager at Nationwide Building Society, where she has worked since 2018. She has a background in web content management and intranet migration, with experience at Alcatel-Lucent and a strong academic foundation in Environmental Science.
Work at Nationwide Building Society
Jacqueline Richards has held multiple roles at Nationwide Building Society since 2012. She began as HR Intranet & Knowledge Manager for one year before transitioning to Digital Content Business Partner from 2015 to 2018. Currently, she serves as Intranet Manager, a position she has held since 2018. In this role, she has led significant projects, including the migration of the intranet from SharePoint 2013 to SharePoint Online in 2022. This involved restructuring the information architecture and mapping 5000 pages to improve efficiency. Additionally, she guided a community of 950 content owners through various migration waves during the transition to SharePoint Online.
Experience at Alcatel-Lucent
Jacqueline Richards worked at Alcatel-Lucent in various capacities from 2002 to 2012. Her roles included UMTS Portfolio Manager from 2002 to 2006, Intranet & Internal Communications Manager from 2007 to 2008, and Web Content Manager from 2009 to 2012. During her tenure, she focused on managing web content and internal communications, contributing to the company's digital strategy.
Education and Expertise
Jacqueline Richards studied at Swindon College from 1990 to 1992, where she achieved A Levels in Biology and Geography. She furthered her education at the University of Hertfordshire, earning a Bachelor of Applied Science (BASc) in Environmental Science from 1992 to 1996. Her educational background supports her expertise in digital content management, particularly in using tools like Google Analytics and QlikView for analysis.
Achievements in Digital Content Management
Jacqueline Richards has extensive experience in digital content management, particularly in simplifying complex site structures and organizing content thematically. She implemented a governance process at Nationwide to ensure the intranet remains a trusted source of information. Her leadership in migrating the intranet to SharePoint Online and providing training for content owners demonstrates her commitment to enhancing digital communication within organizations.