Jake Cert
About Jake Cert
Jake Cert serves as the Customer Outcome Team Manager and has a background in the financial sector, having worked at Nationwide Building Society in various roles from 2010 to 2014.
Work at Nationwide Building Society
Jake Cert worked at Nationwide Building Society for a total of four years. He began his tenure as a Sales Consultant from 2010 to 2013, where he focused on customer interactions and sales strategies. Following this role, he transitioned to the position of Mortgage Consultant, serving from 2013 to 2014. In this capacity, he specialized in mortgage products and assisted clients in navigating their financing options.
Current Role as Customer Outcome Team Manager
Jake Cert currently holds the position of Customer Outcome Team Manager. In this role, he is responsible for overseeing the customer experience and ensuring that outcomes align with organizational goals. His leadership in this position involves managing a team and implementing strategies to enhance customer satisfaction and service delivery.
Background
Jake Cert has a background in customer service and sales, with a focus on the financial sector. His experience at Nationwide Building Society provided him with a solid foundation in sales and mortgage consulting, which has informed his current managerial role. His career trajectory reflects a commitment to improving customer outcomes and service quality.