James Hales
About James Hales
James Hales is an Infrastructure Support Specialist Lead at Nationwide Building Society, with a background in IT roles at Norfolk Community Health and Care NHS Trust and Sainsbury's. He holds a Bachelor of Science (Honours) in Business Computing and has contributed to security protocols and technology initiatives throughout his career.
Current Role at Nationwide Building Society
James Hales serves as the Infrastructure Support Specialist Lead at Nationwide Building Society since 2020. In this role, he oversees the infrastructure support team, ensuring the reliability and efficiency of IT systems. His responsibilities include managing critical applications and leading initiatives to enhance technology services within the organization.
Previous Experience at Norfolk Community Health and Care NHS Trust
James Hales held multiple positions at Norfolk Community Health and Care NHS Trust from 2013 to 2018. He began as an IT Service Desk Analyst for five months, then progressed to IT Desktop Engineer for two years, and later served as IT Senior Desktop Engineer for another two years. His roles involved providing technical support and managing desktop environments, contributing to the overall IT service delivery.
Education and Qualifications
James Hales studied at the University of East Anglia, where he earned a Bachelor of Science (Honours) in Business Computing from 2010 to 2011, following a Foundation Degree in the same field from 2008 to 2010. He also completed a National Diploma in Information Technology at City College Norwich from 2006 to 2008. His educational background supports his expertise in IT and business computing.
Volunteer Work and Contributions
James Hales volunteered as the Information Security Coordinator in his department, where he contributed to enhancing security protocols. His involvement indicates a commitment to improving information security practices and ensuring the safety of IT systems within the organization.
Professional Development and Initiatives
James Hales is a member of the Nationwide Technology Frontrunners, which involves participation in leading-edge technology initiatives. He also chaired the SCCM Evergreen Stakeholder Group, focusing on continuous improvement and innovation in SCCM platform management. His engagement in these groups reflects his dedication to professional development and advancing technology practices.