James Kemp
About James Kemp
James Kemp is a Branch Manager at Nationwide Building Society in Corby, Northamptonshire, where he has worked since 2012. He has a background in customer account management and has successfully implemented strategies that improved profitability and market share at his branch.
Work at Nationwide Building Society
James Kemp has been with Nationwide Building Society since 2010, initially serving as a Collections Advisor for five months in Northampton. He transitioned to the role of Customer Account Manager from 2010 to 2012, also in Northampton. Since 2012, he has held the position of Branch Manager at the Corby branch in Northamptonshire. During his tenure, he has implemented a business plan that restored profitability to the branch and has played a significant role in enhancing digital services across all Northamptonshire branches.
Education and Expertise
James Kemp studied at The University of Northampton, where he earned a Bachelor of Arts (B.A.) in Business Studies from 2001 to 2005. Prior to that, he attended Churston Grammar School, achieving A levels in Economics from 1999 to 2001. His educational background provides a foundation for his expertise in branch management and customer service within the financial sector.
Background
James Kemp began his career at Nationwide Building Society in 2010, quickly moving through various roles. His experience spans customer account management and collections, leading to his current position as Branch Manager in Corby. His work has focused on improving branch performance and customer engagement, demonstrating a commitment to enhancing service delivery in the banking sector.
Achievements
As Branch Manager, James Kemp has led several initiatives that resulted in significant improvements at the Corby branch. He increased the mortgage market share from 20% to 25%, improved the cost/income ratio from 60.6% to 49.9%, and raised the market share of banking products from 15.6% to 22.64%. Additionally, he has successfully coached over five direct reports into internal promotions and increased the savings book from £143 million to £156 million within six months.