James Matthias
About James Matthias
James Matthias is a Member Relationship Director at Nationwide Building Society, where he has worked since 2020. He has over 20 years of experience in retail banking, having held various management roles across multiple financial institutions.
Current Role as Member Relationship Director
James Matthias currently serves as the Member Relationship Director at Nationwide Building Society, a position he has held since 2020. In this role, he focuses on enhancing member engagement and satisfaction. His experience in retail banking and management supports his efforts in driving business results and fostering strong relationships with members.
Previous Experience at Nationwide Building Society
James Matthias has held multiple positions at Nationwide Building Society. He worked as an Area Sales Manager from 2013 to 2015 in Kent and later served as a District Manager from 2015 to 2018 in the South East. He also held the role of Local Director from 2019 to 2020. His tenure at Nationwide has involved various responsibilities that contributed to the organization’s growth and member service.
Experience at Banco Santander
James Matthias worked at Banco Santander in various capacities. He served as a Flagship Manager for eight months in 2010 in London and later as a Superstore Branch Manager from 2008 to 2010 in Clapham Junction. Additionally, he held the position of Regional Manager Mortgages from 2011 to 2013 in London. His roles involved overseeing branch operations and managing mortgage services.
Educational Background
James Matthias completed his secondary education at Kingsdale, achieving 13 A* - C grades in GCSEs from 1992 to 1997. He then attended Croydon College, where he obtained A-Levels in English, History, and Law from 1997 to 1999. Additionally, he studied at CEMAP in 2004, enhancing his knowledge in mortgage advice and financial services.
Specialization in Retail Banking
James Matthias specializes in setting clear and simple plans to achieve top business results. With over 20 years of experience in retail banking, he has focused on selling and management roles. He has implemented structured models to transform underperforming branches into successful ones, utilizing transparent and balanced performance management techniques.