James Morgan
About James Morgan
James Morgan is a Service Delivery Manager at Nationwide Building Society, where he has worked since 2016. He has a background in forecasting, scheduling, and strategy analysis, with a strong focus on improving contact strategies in the Collections & Recoveries function.
Work at Nationwide Building Society
James Morgan has held several positions at Nationwide Building Society since 2012. He began as a Dialler Analyst, where he worked for two years until 2014. He then transitioned to the role of Forecasting & Scheduling Analyst for one year, followed by a position as Senior Strategy Analyst for 11 months in 2016. Currently, he serves as Service Delivery Manager, a role he has occupied since 2016. His work focuses on managing contact strategies to support the Collections & Recoveries function and optimizing outbound contact strategies within the department.
Education and Expertise
James Morgan has a solid educational background in Accounting and Finance. He studied at The University of Northampton from 2002 to 2005, earning a degree in Accounting & Finance. He furthered his education at Cardiff University, where he completed a master's degree from 2008 to 2009. Additionally, he attended the University of the West of England from 2005 to 2008, achieving a bachelor's degree. His academic credentials support his expertise in financial analysis and strategic management.
Background
James Morgan's educational journey began at Kimbolton School, where he studied from 1991 to 2002. His foundational education provided him with the skills necessary for his subsequent studies in higher education. His career at Nationwide Building Society has been marked by a focus on enhancing service delivery and improving contact strategies, particularly within the Collections & Recoveries function.
Achievements
Throughout his career at Nationwide Building Society, James Morgan has been instrumental in optimizing outbound contact strategies within the Collections & Recoveries department. He collaborates closely with third-party outbound contact suppliers to enhance service delivery effectiveness. His roles have contributed to significant improvements in contact management and operational efficiency within the organization.