James Pagan
About James Pagan
James Pagan serves as the Strategy Lead for the Consumer Duty Change Programme at Nationwide Building Society, a position he has held since 2022. He has extensive experience within the organization, having worked in various roles related to mortgages and customer management since 2003.
Work at Nationwide Building Society
James Pagan has held multiple roles at Nationwide Building Society since 2003. He currently serves as the Strategy Lead for the Consumer Duty Change Programme, a position he has held since 2022. Prior to this, he was the Head of Mortgages from 2020. His career at Nationwide includes roles such as Head of Customer Management & Insight (Mortgages) from 2016 to 2020, Senior Manager (Mortgages) from 2012 to 2016, and various analytical positions from 2003 to 2010. His extensive experience spans over two decades within the organization.
Career Progression in Mortgages
James Pagan's career in the mortgage sector at Nationwide Building Society showcases a steady progression through various leadership roles. He began as a Senior Analyst in Unsecured Credit Risk and transitioned to Senior Analyst in Strategy & Economics. He then moved into management positions, serving as Strategy & Planning Manager for Current Accounts, followed by Lead Product Manager. His roles culminated in his appointment as Head of Mortgages, where he has contributed to strategic initiatives in mortgage products and customer management.
Analytical Background
James Pagan's analytical foundation is evident from his early roles at Nationwide Building Society. He worked as a Senior Analyst/Analyst in Unsecured Credit Risk and later as a Senior Analyst in Strategy & Economics. These positions provided him with critical insights into risk assessment and strategic planning, which he later applied in his management roles. His analytical skills have been integral to his contributions in various capacities, particularly in shaping mortgage strategies.
Leadership in Customer Management
In his role as Head of Customer Management & Insight for Mortgages, James Pagan focused on enhancing customer experience and insights within the mortgage sector. His leadership in this area involved analyzing customer data to inform product development and service delivery. This role was pivotal in aligning customer needs with Nationwide's mortgage offerings, ensuring that the organization remained responsive to market demands.