James Penny
About James Penny
James Penny is the Lead Business Intelligence Specialist at Nationwide Building Society, where he has worked since 2021. He has extensive experience in business intelligence roles, having previously held several positions at Nationwide and Admiral Group Plc.
Work at Nationwide Building Society
James Penny has held multiple roles at Nationwide Building Society, starting as a Call Center Representative from 2005 to 2008. He progressed to various analytical positions, including Data Quality Analyst in 2011, AGM Response Analyst from 2009 to 2011, and Single Customer View Analyst from 2013 to 2015. He served as a Senior Business Intelligence Analyst from 2015 to 2019 and then as a Business Intelligence Specialist from 2019 to 2021. Currently, he is the Lead Business Intelligence Specialist, a position he has held since 2021. In this role, he leads a team that focuses on producing fully automated operational reporting and business insights services.
Education and Expertise
James Penny studied at the University of South Wales, where he earned a Bachelor of Science degree in Sound Technology from 2008 to 2011. His educational background provides a foundation for his analytical skills in business intelligence. In addition to his formal education, he has attended numerous training courses in iOS development, PowerBI, and Python, enhancing his technical expertise and keeping him updated with industry trends.
Background
James Penny began his career in customer service as a Call Center Representative at Nationwide Building Society. He transitioned to various analytical roles within the organization, gaining experience in data quality, customer insights, and business intelligence. Before his tenure at Nationwide, he worked as a Claims Liability Graduate at Admiral Group Plc from 2011 to 2013. His diverse experience in both customer-facing and analytical roles has contributed to his current position as Lead Business Intelligence Specialist.
Technical Skills and Development
James Penny has developed iOS applications using Swift, demonstrating his proficiency in both back-end and front-end development. His commitment to professional growth is evident through his participation in various training courses, which have expanded his knowledge in technologies such as PowerBI and Python. This combination of technical skills and continuous learning supports his role in leading business intelligence initiatives.