Jamie Milne
About Jamie Milne
Jamie Milne is a Quality Assurance and Team Coach at Nationwide Building Society, where he has worked since 2019. He has extensive experience in operations and management roles across various organizations, including the Financial Ombudsman Service and LM New Homes Ltd.
Current Role at Nationwide Building Society
Jamie Milne has been working at Nationwide Building Society as a Quality Assurance/ Team Coach since 2019. In this role, he is responsible for ensuring that the quality of service meets the organization's standards. He operates from Northampton, United Kingdom, and has accumulated five years of experience in this position. His focus includes coaching team members and enhancing operational processes.
Previous Experience at LM New Homes Ltd
Before joining Nationwide Building Society, Jamie Milne served as Operations Manager at LM New Homes Ltd for nine months in 2018 to 2019. His role involved overseeing daily operations and ensuring efficient management practices in Hemel Hempstead, United Kingdom.
Experience at Financial Ombudsman Service
Jamie Milne worked at the Financial Ombudsman Service in various capacities. He was an Adjudicator from 2014 to 2015, where he handled complaints and disputes. Following this role, he served as Team Manager from 2015 to 2018, managing a team and overseeing complaint resolution processes for three years in South Quay, London.
Background in Complaints Handling
Jamie Milne began his career in complaints handling at Momenta Operations, where he worked as a Complaints Handler from 2011 to 2012. He then progressed to Team Leader/ Deputy Operations Manager at the same company from 2012 to 2014. His experience in these roles contributed to his expertise in managing customer complaints and operational efficiency.
Educational Background
Jamie Milne studied at St Michaels from 1994 to 1999. This five-year educational experience provided him with foundational knowledge and skills that have supported his professional development throughout his career.