Janette Grose Ce Map
About Janette Grose Ce Map
Janette Grose is a Cluster Manager and Senior Branch Manager with eight years of experience in Bedford, England. She has a strong background in managing remote teams, customer service, and sales activity management within the financial services sector.
Work at Nationwide Building Society
Janette Grose has served as Cluster Manager and Senior Branch Manager at Nationwide Building Society since 2016. In this role, she oversees multiple branches in Bedford, England, managing operations and ensuring compliance with industry standards. Her responsibilities include leading remote teams, enhancing customer satisfaction, and implementing effective sales strategies within the financial services sector.
Previous Experience in Financial Services
Before her current position, Janette Grose worked as a Quality Supervisor from 2013 to 2016. She also held the role of Branch Manager from 2005 to 2013, where she managed operations in Olney, England. Her career in customer service began in 1982, and she has held various roles, including Customer Service Manager and Customer Consultant, accumulating over 30 years of experience in the financial services industry.
Education and Expertise
Janette Grose attended Kings Norton Girls Grammar School from 1976 to 1982. Her educational background laid the foundation for her extensive career in customer service and management within the financial sector. She specializes in sales activity management, training, and coaching, focusing on developing skilled teams and enhancing customer engagement.
Leadership and Team Management
Janette Grose has extensive experience in managing remote teams across multiple locations. She emphasizes risk and compliance in her leadership approach, ensuring that her teams adhere to regulatory standards. Additionally, she serves as a representative for the staff union, advocating for employees and supporting their needs in the workplace.
Commitment to Customer Satisfaction
Janette Grose is passionate about customer satisfaction and strives to create a highly skilled and engaged team. Her focus on training and coaching helps to foster a positive customer experience, which is a key component of her management philosophy in the financial services sector.