Jayna Chana
About Jayna Chana
Jayna Chana is an Assistant Branch Manager at Nationwide Building Society, where she has worked since 2014. She has a decade of experience in customer service and team leadership within the financial sector, previously serving as a Customer Service Manager at Ladbrokes from 2007 to 2017.
Work at Nationwide Building Society
Jayna Chana has served as an Assistant Branch Manager at Nationwide Building Society since 2014. In this role, she is responsible for overseeing branch operations, managing staff, and ensuring customer satisfaction. Her tenure at Nationwide has spanned nearly a decade, during which she has contributed to various initiatives aimed at enhancing service delivery and operational efficiency within the branch.
Previous Experience at Ladbrokes
Before joining Nationwide Building Society, Jayna Chana worked at Ladbrokes as a Customer Service Manager from 2007 to 2017. Over her ten-year career at Ladbrokes, she developed skills in customer relations and service management, which have been beneficial in her subsequent roles in the financial sector.
Education and Expertise
Jayna Chana studied at the University of Birmingham, where she earned a Bachelor of Science degree in Psychology from 2004 to 2007. This educational background provides her with insights into human behavior, which is valuable in her roles in team leadership and customer service within the financial services industry. She possesses expertise in banking operations and is proficient in Microsoft Office applications.
Background in Team Leadership
Jayna Chana has a strong background in team leadership and management within the financial services industry. Her experience includes supporting professional development and fostering a collaborative work environment. This focus on team dynamics has contributed to her effectiveness as an Assistant Branch Manager at Nationwide Building Society.