Jen Marsden
About Jen Marsden
Jen Marsden is an Agile Delivery Lead at Nationwide Building Society, where she has worked since 2017. With a background in IT service management and program management, she leads cross-functional teams to enhance customer experience and deliver changes to mortgage systems.
Current Role as Agile Delivery Lead
Jen Marsden has held the position of Agile Delivery Lead at Nationwide Building Society since 2017. In this role, she manages multiple cross-functional scrum teams that combine business expertise with IT development. Her leadership focuses on delivering efficient changes to mortgage systems, ensuring that the teams operate effectively in a fast-paced environment. Jen emphasizes the importance of customer experience in all aspects of her work, driving initiatives that align with customer needs.
Previous Experience at Nationwide Building Society
Jen Marsden has a substantial history with Nationwide Building Society, where she worked in various roles from 2011 to 2017. She began as an Availability & System Support Engineer, followed by her role as IT Service Manager from 2012 to 2015. She then served as Programme Manager from 2015 to 2017. Throughout her tenure, she contributed to the organization by managing IT services and programs, focusing on enhancing operational efficiency and service delivery.
Early Career at 3M
Before joining Nationwide Building Society, Jen Marsden worked at 3M from 2005 to 2011. During her six years there, she gained valuable experience that laid the foundation for her future roles in IT and project management. Her experience at 3M contributed to her understanding of technology and its application in business settings.
Education at University of Essex
Jen Marsden studied at the University of Essex, where she acquired knowledge and skills that have supported her career in IT and project management. Her education provided her with a strong foundation in the principles of technology and business, which she has applied throughout her professional journey.