Jen Mc Carthy
About Jen Mc Carthy
Jen McCarthy is a Risk Manager specializing in Operational Risk Oversight at Nationwide Building Society, where she has worked since 2020. Her extensive experience includes various roles in operational risk and customer service spanning over 16 years at the same institution.
Current Role as Risk Manager at Nationwide Building Society
Jen McCarthy currently serves as a Risk Manager in Operational Risk Oversight at Nationwide Building Society. She has held this position since 2020, contributing to the organization's risk management strategies and ensuring compliance with operational risk frameworks.
Previous Positions at Nationwide Building Society
Jen McCarthy has extensive experience at Nationwide Building Society, having worked in various roles since 2004. Her previous positions include Lead Reviewer in Operational Risk Oversight from 2018 to 2020, Compliance Reviewer in Compliance Oversight from 2011 to 2018, and Complaints Team Manager in Fraud from 2009 to 2011. She also served as a Complaints Training & Competence Coordinator from 2008 to 2009 and as a Customer Services & Complaint Handler from 2004 to 2008.
Education at The London Institute of Banking & Finance
Jen McCarthy studied at The London Institute of Banking & Finance from 2017 to 2018. This educational background has provided her with a solid foundation in banking and finance, which supports her roles in risk management and compliance.
Experience in Customer Services and Complaints Management
Throughout her career at Nationwide Building Society, Jen McCarthy has developed significant expertise in customer services and complaints management. Her early role as a Customer Services & Complaint Handler from 2004 to 2008 laid the groundwork for her later positions, where she focused on operational risk and compliance oversight.