Joanne Allen
About Joanne Allen
Joanne Allen is a Senior Portfolio Manager at Nationwide Building Society, where she has worked since 2018. With a career spanning over two decades at the same institution, she has held various roles, including Distribution Change Leader and Customer Service Team Manager, and has a strong background in stakeholder management and service development.
Work at Nationwide Building Society
Joanne Allen has been employed at Nationwide Building Society since 1998, holding various roles over the years. She currently serves as a Senior Portfolio Manager, a position she has held since 2018. Prior to this, she worked as a Distribution Change Leader from 2015 to 2018 and as a Distribution Change Manager from 2010 to 2015. Her earlier positions include Customer Service Team Manager from 2004 to 2009 and Senior Customer Service Advisor from 1998 to 2004. Throughout her tenure, she has contributed to the development and launch of new services and has managed stakeholder relationships at executive levels.
Education and Expertise
Joanne Allen completed her secondary education at Roade Secondary School, where she achieved GCSEs in Maths, English, Science, and Dance from 1988 to 1993. She furthered her education at Northampton College, obtaining a BTEC National Diploma in Nursery Nursing from 1993 to 1995. Her educational background has provided her with a foundation for her career in customer service and portfolio management within the financial services sector.
Background
Joanne Allen has a long-standing career at Nationwide Building Society, spanning over two decades. She has worked in various capacities, starting as a Senior Customer Service Advisor and progressing through multiple leadership roles. Her experience includes managing teams, leading change initiatives, and developing service offerings. She has worked in different locations, including Northampton and Swindon, England.
Achievements
Throughout her career at Nationwide Building Society, Joanne Allen has led significant initiatives, including the centralisation of shared services for five front line change channels. She has developed and launched a new shared services offering, ensuring engagement from senior stakeholders. Additionally, she is responsible for creating and aligning demand management for changes impacting front line channels and compiling reports for executive committees.