Joanne Coakley Jones
About Joanne Coakley Jones
Joanne Coakley Jones serves as the Personal Banking Insurance Manager at Nationwide Building Society, where she has worked since 2008. With a background in customer service and human resources, she actively supports multiple branches and contributes to the organization's strategic goals.
Work at Nationwide Building Society
Joanne Coakley Jones has been employed at Nationwide Building Society since 2008, serving as a Personal Banking Insurance Manager for 16 years in Deeside. In her role, she proactively supports multiple branches and manages a smaller branch in the absence of the branch manager. She participates in morning meetings to set and challenge daily objectives for her team. Additionally, she contributes to branch auditing processes and effectively communicates with other branches and Head Office regarding customer queries.
Previous Experience at Marks and Spencer
Before joining Nationwide Building Society, Joanne worked at Marks and Spencer as a Customer Service Representative from 2002 to 2008 for six years in Chester, United Kingdom. In this role, she developed skills in customer service and support, which contributed to her professional development in the banking sector.
Education and Expertise
Joanne studied at Coleg Cambria, where she completed CIPD Level 3 in Human Resources Development from 2015 to 2016. This educational background has equipped her with knowledge in human resources practices, enhancing her capabilities in managing teams and supporting branch operations. She also attended Connah's Quay High School from 1989 to 1995.
Background in Parts Control at Sharp Electronics
Joanne's career includes a brief tenure at Sharp Electronics, where she worked as a Parts Control Clerk for two months in 2001 to 2002 in Wrexham. This early experience contributed to her understanding of operational processes and inventory management.
Contributions to Nationwide's Strategy
Joanne has a comprehensive understanding of Nationwide's strategy and actively contributes to it both individually and as part of a team. Her role involves aligning branch objectives with the overall goals of the organization, ensuring that customer service and operational efficiency are prioritized.