John Talbot
About John Talbot
John Talbot is a Senior Operations Manager specializing in Customer Support at Nationwide Building Society, where he has worked since 2021. With over 20 years of experience in the financial services sector, he has a proven track record in team leadership and support for members experiencing bereavement.
Work at Nationwide Building Society
John Talbot has been serving as the Senior Operations Manager - Specialist Customer Support at Nationwide Building Society since 2021. In this role, he leads teams that provide support to members and their representatives who are experiencing bereavement. Prior to this position, he worked as Operations Manager - Specialist Customer Support from 2019 to 2021, also at Nationwide Building Society in Swindon. His tenure at the organization spans a total of three years in various operational roles.
Previous Experience at Yorkshire Building Society Group
Before joining Nationwide Building Society, John Talbot worked at Yorkshire Building Society Group as Senior Contact Centre Manager at the Cheltenham site from 2010 to 2018. His eight years in this role contributed to his extensive experience in the financial services sector, focusing on team management and customer support operations.
Education and Expertise
John Talbot studied at Adams Grammar School in Newport (Shrops) from 1987 to 1994, where he achieved qualifications in English, Business Studies, and Physics. His educational background supports his expertise in leadership and operations management within the financial services industry.
Achievements and Recognition
In 2021, John Talbot received the Unsung Heroes Award at the Nationwide Annual Awards, recognizing his contributions to the organization. His career reflects a commitment to creating and developing motivated teams, supported by over 20 years of experience in the financial services sector.
Leadership and Team Development Skills
John Talbot combines strong leadership and coaching skills with outstanding analytical ability. He actively collaborates with other leaders to support them in delivering results, demonstrating his commitment to effective team management and operational excellence.